Listen & Win: How to Keep Customers Coming Back. Briefings Publishing Group cassette. © 1996.
What the Label Says
Spine (partial, left edge)
– Listen & Win: How To Keep Customers Coming Back
– BRIEFINGS
Back Cover , Main Title & Body
Listen & Win: How
To Keep Customers
Coming Back
Each time you do business with a customer, it’s a listening test. You can pass the test and encourage customers to return , or you can fail the test and lose customers to competitors. This video will not only help you become the listening expert that customers truly appreciate, you’ll discover powerful techniques and practical tips to help you
■ Improve customer satisfaction by employing the three Cs of listening
■ Develop a listening attitude that helps you relate to customers better
■ Overcome the three most common customer complaints
■ Use focus-in questions to help customers communicate their needs
■ See beyond a customer’s words and focus on the true message
■ Tap into the vital information customers may be slow to share
■ And much more.
With assistance from this video you and your employees will pass the listening test with flying colors and keep customers coming back again and again.
About Briefings Publishing Group:
Briefings Publishing Group has been delivering practical workplace skill reports and training since 1974. Our newsletters are designed to help busy managers and supervisors special reports and video skill-builders work better, work smarter and get ahead faster on the job.
Back Cover , “Other Suggested Viewing” Section
Other Suggested Viewing:
Winning Over Even The Most Difficult Customers
This best seller presents practical strategies for dealing with five of the most difficult types of customer situations.
Learn how to: Calm upset customers by showing them you’re on their side; champion , smoothly steer conversations back on track. And more! (VHS, 20 min., VC1179) $79
Make the Connection
This hit video shows how to be more effective and productive on the phone.
Learn how to: Establish instant rapport; stop phone tag; calm irate callers; skillfully handle interruptions; defus
Content Log
Session (2026-06-14)
Listen & Win: How to Keep Customers Coming Back , Briefings Publishing Group , 1996
- Hosted by Tony Fulginiti
- Notes: the advice feels questionable , the first example frames the customer as being in the wrong
About This Tape
Commercial Release. Released 1996. Brand: Briefings Publishing Group. Condition: Good.
Streamed: 2026-06-14 on Twitch.
Archive ID: VHS-2026-684
